Legal & Policies
Privacy Notice
This notice explains what personal information Velmora Casino Hotel collects through this website, why we collect it, and how it is kept safe. It applies to this website only and does not cover in-hotel identification checks, which are handled separately under our on-site compliance procedures.
Who We Are
Velmora Casino Hotel, of 34 Buckingham Palace Road, London, SW1W 0QP, United Kingdom, is the data controller responsible for personal information collected through velmoracasino.com. Any question about this notice can be sent to [email protected].
What We Collect
When you submit the enquiry form on this website, we collect the details you provide: your name, email address, preferred contact method, intended visit dates, and any message you add. We do not ask for payment details, identification documents, or gambling account information through this website, because no such accounts exist here.
The website itself does not use advertising cookies, analytics cookies, or third-party tracking scripts. A small, first-party technical cookie may be set only to remember that you have made a cookie choice, and, if you allow it, a light display preference. Details are available in the cookie banner on any page.
Why We Use It
- To respond to enquiries about rooms, dining, or your visit.
- To contact you about a booking or request you have made.
- To meet legal and regulatory obligations connected with operating a licensed venue.
We rely on legitimate interest to respond to enquiries you send us, and on legal obligation where regulation requires us to keep certain records.
How Long We Keep It
Enquiry details are kept only for as long as needed to respond to your message and for a reasonable period afterward in case of follow-up, typically no longer than twenty-four months, after which they are deleted.
Sharing Information
We do not sell personal information. It may be shared with service providers who help us operate the hotel and website, such as email delivery providers, and with regulators or authorities where we are legally required to do so.
Your Rights
Depending on where you live, you may have the right to access, correct, or ask us to delete your personal information, to object to certain processing, or to ask for your data in a portable format. To exercise any of these rights, contact [email protected]. You also have the right to complain to the UK Information Commissioner’s Office if you believe your information has been mishandled.
Age & Gambling-Related Data
Because our casino floor is reserved for guests aged eighteen and over and is available only in person at the hotel, we do not collect gambling activity, wagering history, or spend data through this website. Any identity or age verification takes place at the venue and is governed by our on-site procedures and licensing obligations, not by this website.
Changes to This Notice
We may update this notice from time to time to reflect changes in our practices or in the law. The date at the top of this page shows when it was last revised.